HCLTech Madurai Walk-in Interview 2026 – IT Service Desk Jobs for Experienced Candidates

Overview

HCLTech is conducting a Mega Walk-in Recruitment Drive in Madurai for candidates with experience in IT Service Desk and Technical Support. This is a good opportunity for graduates with relevant experience who are looking for IT jobs in Madurai.

Company: HCLTech
Job Role: IT Service Desk / Technical Support
Interview Venue: HCLTech, ELCOT IT Park, Airport-Mattuthavani Ring Road, Near Pandi Kovil, Ilandaikulam, Madurai, Tamil Nadu 625020

Responsible For

• To provide level 1 remote desktop support to resolve tickets /provide hardware / software / network problem diagnosis / resolution via telephone/email/chat within agreed SLA of ticket volume and time.
• To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies.
• To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions / Reopen Cases.
• To maintain high login Efficiency (Availability) for customers.
• To update worklogs and follow shift/ escalation process to escalate complex problem to appropriate support specialists/route problems to 2nd and 3rd level IT support staff as the case be.
• Work on value adding activities such Knowledge base update & self development.

Specific Skills

Who Should Apply?

This opportunity is suitable for candidates currently working in or having previous experience in:

• IT Service Desk
• Technical Support
• Help Desk Support
• IT Support
• Service Desk Operations
• Ticketing / Incident Management

Freshers are not eligible for this recruitment drive.

Educational Requirements

• Qualification: Any Graduate – Mandatory
• Strong communication skills in English
• Experience working with ticketing tools
• ServiceNow experience is preferred